Our Policies

1.1 Account Information

• Email address, name, and contact details
• Payment information (processed securely by our payment processor)
• API usage data and request logs

1.2 Usage Data

• API request details (input/output tokens, model used, timestamps)
• Credit consumption and billing information
• Technical logs for service improvement and debugging

1.3 Automatically Collected Data

• IP addresses and device information
• Browser type and version
• Usage patterns and service performance metrics

3.1 Account Registration

• You must provide accurate and complete information
• You are responsible for maintaining account security
• One account per person/organization

3.2 API Keys

• API keys are personal and non-transferable
• You are responsible for keeping API keys secure
• Report compromised keys immediately

4.1 Prohibited Uses

You may not use our service for:

• Illegal activities or content
• Harassment, abuse, or harmful content
• Attempting to circumvent usage limits
• Reverse engineering or unauthorized access
• Content that violates AI provider terms of service

4.2 Content Restrictions

• No adult content, violence, or hate speech
• No content that could harm individuals or groups
• No attempts to generate misleading or false information
• Compliance with all applicable laws and regulations

5.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Maintenance windows will be announced in advance when possible
• Service may be temporarily unavailable due to third-party provider issues

5.2 Rate Limits and Fair Use

• API calls are subject to rate limits based on your plan
• Excessive usage may result in temporary throttling
• We reserve the right to suspend accounts for abuse

6.1 Pricing and Plans

• Pricing is clearly displayed on our website
• Plans are billed monthly in advance
• All prices are in USD unless otherwise specified

6.2 Payment Terms

• Payment is due upon subscription or top-up
• Failed payments may result in service suspension
• We use secure third-party payment processors

6.3 Refunds

• 14-day money-back guarantee for new purchases where services have not been accessed
• Once AI calls are consumed, they are considered delivered and non-refundable
• Unused calls expire at the end of the billing period
• Refund requests for technical issues evaluated case-by-case within 14 days

7.1 Our Rights

• OneAIKey and our service are protected by intellectual property laws
• You may not copy, modify, or distribute our service without permission

7.2 Your Content

• You retain rights to content you submit
• You grant us necessary rights to process your requests
• You are responsible for ensuring you have rights to any content you submit

8.1 Service Disclaimers

• AI-generated content may not be accurate, complete, or reliable
• We do not guarantee the quality or appropriateness of AI responses
• Use AI-generated content at your own risk
• We are not liable for decisions made based on AI-generated content

8.2 Limitation of Liability

• Our liability is limited to the amount you paid for the service
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for third-party provider issues or outages

9.1 By You

• You may cancel your account at any time
• Cancellation takes effect at the end of your current billing period
• No refunds for unused portions of prepaid plans

9.2 By Us

• We may suspend or terminate accounts for violations of these terms
• We may discontinue service with 30 days' notice
• Immediate termination for serious violations

1.1 Account Cancellation

• You may cancel your account at any time through your dashboard
• Cancellation takes effect at the end of your current billing period
• You retain access to your account until the end of the paid period

1.2 Plan Changes

• Upgrades and downgrades take effect at the start of your next billing cycle
• You must complete your current plan period before changes apply
• No mid-cycle plan changes to ensure fair billing

2.1 New Purchases

• 14-day money-back guarantee for new purchases where services have not been accessed
• Refunds processed within 5-7 business days to your original payment method
• Contact support within 14 days of purchase for refund requests

2.2 Used Services

• Once AI calls are consumed, they are considered delivered and non-refundable
• AI calls cannot be "returned" as they represent completed services
• No refunds for consumed credits or API calls

2.3 Unused Credits/Calls

• Unused AI calls expire at the end of your billing period
• No carryover of unused calls to next billing cycle
• We may, at our discretion, issue prorated refunds for significant unused portions

2.4 Technical Issues

• Refund requests due to technical problems, billing errors, or service failures
• Evaluated case-by-case within 14 days of the transaction
• Contact support with detailed information about the issue

3.1 Processing Time

• Approved refunds processed within 5-7 business days
• Refunds returned to original payment method
• Processing times depend on your payment provider

3.2 Refund Methods

• All refunds processed through our payment processor
• Credit notes may be issued for future purchases in some cases
• No cash refunds - all refunds to original payment method

4.1 Service Disruption

• Extended service outages may qualify for account credits
• Prolonged third-party provider issues may warrant refunds
• Evaluated on a case-by-case basis

4.2 Billing Errors

• Double charges or incorrect billing amounts
• Contact support immediately with transaction details
• Refunds processed promptly for verified errors